Lifetime Buyback & Exchange Policy

Our Lifetime Exchange & Buyback policy is designed to be as dazzling and delightful as our jewellery! To kickstart this sparkling transaction, simply have your original invoice handy or let us know the phone number linked to your purchase.

To ensure a smooth and transparent experience, we've outlined the key terms and conditions below:

• Products must be returned with original certification and documents, if applicable.
• Product valuation and quality check (QC) will take up to 15 business days. Once approved, customers have the option to purchase a new product of the same or higher value by paying the difference amount, if any. Shipping of the new product will follow the timeline mentioned on the website at the time of purchase.
• If customers decide not to proceed after valuation, they can reclaim the product by paying a processing fee.
• For buyback, AARUVEA cash (up to Rs.5,00,000) will be credited to the customer’s account, redeemable after 30 days from buyback confirmation. A 10% transaction charge applies on bank transfers.
• Market value appreciation is determined solely by the company.
• Any discount percentage or discount value applied at the time of purchase (as mentioned on the invoice) will be deducted from the final amount while calculating the lifetime exchange and lifetime buyback value respectively.
• Returns after the free 7-day return period fall under Lifetime Exchange & Buyback.
• All custom and personalised jewellery orders are Excluded.
• Lab Grown diamonds (Not mounted/loose)  bought from AARUVEA.
• Lifetime Exchange and Buyback values exclude making charges, add-ons and taxes.
• Products altered by third parties in any way are not eligible.
• Lifetime Exchange and Lifetime Buyback is not applicable on loose Lab Grown diamond.
• This policy is only applicable for products bought from AARUVEA  website (www.aaruvea.com)

Below table illustrates the process to arrive at the estimated maximum value of your AARUVEA jewellery during Lifetime Exchange and Lifetime Buyback. This is subject to valuation and approval.

AARUVEA Lifetime Exchange

 

AARUVEA Lifetime Buyback

 

*Market Value of the Gold and gemstone/diamond is the value at which it is sold on AARUVEA  website at the time of requesting AARUVEA Lifetime Exchange and Buyback

For requests, Call / WhatsApp our customer service team at +91-8320439860