Yes. Every order includes a complimentary authenticity certificate detailing the quality of your piece, and all our gold and silver jewellery is BIS Hallmarked. If you'd like a third-party laboratory certificate (IGI or SGL) for the centre stone or any other stone, our Customer Service team will happily arrange it at ₹1,000–₹1,500 for a nominal additional cost. IGI : www.igi.org

You can verify the authenticity and certification of your jewellery product by visiting the following links. Simply, use your certificate number to see the verification report.

Absolutely! Every piece of jewellery on your website is BIS certified, ensuring the highest quality standards.

Yes, every single piece is BIS Hallmarked — it's a standard we never compromise on.

Not technically. The 2019 government mandate applies to gold jewellery and artefacts, with coins exempt. Even so, we source our gold coins exclusively from BIS-licensed refineries and mint so you can shop with complete confidence.

Simply download the BIS CARE app from the Play Store or App Store, and enter the HUID (Hallmark Unique Identification Number) provided with your piece to confirm its authenticity.

Certainly, we'd love to bring your vision to life. Call +91 8320439860 to discuss your design with our team.

Most of our ring designs can be personalised, but not all. Some just aren't built for it. Every piece is BIS-hallmarked gold, so we're a bit particular about not messing with the hallmark, structure, or finish while engraving. The best bet is to check with our Customer Service. They'll tell you straight up whether your design is a good fit.

You get up to 15 characters (spaces included). That said, smaller ring sizes might not fit that many, so the limit can shift a bit depending on your design. Our team will look over your request and tell you if anything needs a change.

Mostly due to the design factor. They don't have a flat surface like a ring's inner band, so engraving them risks the settings and the finish. Since every piece is BIS hallmarked, we'd rather not compromise that for engraving. If you're unsure about a specific piece, our team can confirm that with you.

Yes, we're proud to offer a comprehensive Lifetime Exchange and Buyback programme, designed to preserve the value of your jewellery investment and offer you the flexibility to upgrade or exchange over time.

Market Value refers to the current selling price of the same or a comparable piece at the time of your exchange or buyback request, rather than your original purchase price — ensuring you receive fair value, particularly for appreciating assets such as gold and natural gemstones.

No. Unfortunately We do not offer lifetime exchange and buyback on custom orders.

Our Customer Service team will be glad to update you — reach them at +91-8320439860

Use the "Track Your Order" link in our website footer along with your AWB number. We'll also keep you posted via email and WhatsApp as your order moves along.

This is rare, but if it happens, we’ll investigate for 8–10 business days. If unsuccessful, we’ll initiate a refund for prepaid orders via the original payment method.

Shipping is free on all orders. As each piece is crafted specifically for you, manufacturing takes about 8-10 business days, followed by 2-5 business days for delivery after quality checks. For time-sensitive requests, please call +91-8320439860.

Yes, please keep a valid ID (PAN card, driving licence, passport, voter ID, or Aadhaar) ready at the time of delivery for verification.

Yes, that's possible. Just reach out to our Customer Service Team on +91-8320439860 or info@aaruvea.com and they’ll change the address for you. However, if your order is already shipped, the address cannot be changed.

We're headquartered in Surat and operate as an online-only jeweller. This allows us to keep our costs efficient and pass those savings on to you.

Every piece is handcrafted in Surat.

Our courier partner will notify you via SMS ahead of delivery. A family member may receive the package with valid ID, and if no one is available, a re-attempt will be made.

The order status ‘RTO’ stands for Return to Origin. This indicates that the order couldn’t be delivered and is being sent back to us.

For all orders, our delivery partners will make a maximum of 3 delivery attempts. Your order may be marked as undelivered for various reasons, including:

• Delivery partners are unable to contact you
• Unable to locate your address
• Incorrect phone number provided by you at the time of registration
• Cash not ready for payment (in case of COD order)
• Incorrect PIN code

As soon as the first attempt is unsuccessful, our delivery partners will get in touch with you to reschedule the delivery. However, if, after 2 additional attempts, they are still unable to complete the delivery because of any of the above-mentioned reasons, the order will be sent back to us as RTO.

To prevent this, we request you to answer the calls from our delivery partners. In case the first delivery attempt is unsuccessful, please don’t hesitate to contact our Customer Service Team to initiate the reattempt.

If your order has been sent back to us without proper delivery attempts or if you want us to ship the order again, you may reach out to us on +91-8320439860 or aaruvea@gmail.com and we’ll be happy to assist you further.

We take every step to ensure timely delivery, though occasionally factors such as adverse weather or unforeseen circumstances may cause a delay. In rare instances, our quality checks may also take a little longer.

We accept all major credit and debit cards, net banking, UPI, and digital wallets, along with Cash on Delivery for orders up to ₹49,000. For any payment-related queries, please contact +91-8320439860 or info@aaruvea.com.

None at all. The price displayed on the product page is final, inclusive of complimentary shipping.

Absolutely — all transactions are protected with 256-bit SSL encryption for your security.

Please try an alternate payment method. If the issue persists, our Customer Service team will be happy to assist.

Not at the moment. But we’re working towards enhancing your shopping experience and should be able to introduce payment through instalments soon.

As our pieces are made to order, there can occasionally be a slight variation in metal weight or gemstone count compared to what's listed. In such cases, we'll either refund or collect the difference amount at the time of shipping, as applicable.

You may return or exchange your jewellery, free of charge, within 7 days of delivery. Simply contact +91-8320439860 or info@aaruvea.com to begin the process.

We sincerely apologise for the error. Please avoid using the item and keep it in its original condition, and reach out to +91-8320439860 or info@aaruvea.com. We'll arrange a pick-up and resolve this promptly.

Once the 7-day window has closed, a standard return is no longer available; however, our Lifetime Exchange & Buyback programme remains an option. Please contact us on 8320439860 or info@aaruvea.com for details

COD refunds are processed via direct bank transfer.

No, not a rupee. Pickup and delivery for returns/exchanges within 7 days are totally free. That’s on us.

Our courier partner typically completes the pickup within 2-3 business days of your request. During the festive season or periods of inclement weather, this may extend to 5-7 days.

Occasional delays can arise due to high demand, seasonal weather conditions, or the festive rush. Please be assured that as long as your pick-up request was initiated within 7 days of delivery, any delay in the courier's timeline will not affect your eligibility for the service.

Should a pick-up attempt be unsuccessful, our team will follow up with you and arrange another attempt. As always, provided your request was raised within the eligible window, a delayed or missed attempt will not impact your eligibility.

Jewellery that’s worn, mishandled, modified, customised, or engraved cannot be returned. Please ensure items are returned in original condition.

The cost of Add-ons such as IGI/SGL certification, gift wrapping, or any other value-added services paid during your purchase is non-refundable. The 100% refund applies only to the jewellery product price.

Once your return is received and verified, we initiate the exchange, with the replacement shipping within 6-7 business days.

Once we receive your returned item, along with any accompanying certificate, packaging, or complimentary gift, our Quality Assurance team conducts an inspection. Upon approval, the refund is processed within 24-48 hours and typically reflects in your account within 8-12 business days.

Yes, certainly. Please share your order number or the email ID used for the purchase, and our Customer Service team will assist you.